Why Training Is Important For Quality Management

Employee training is a crucial part of the onboarding and professional development process. Yet a U.S. Bureau of Labor Statistics survey found that only 84.4% of employees receive training. The gap is likely caused by the beliefs that many organizations hold, that employees will learn on the job, or that the training process takes too much time. However, quality management training can significantly improve business operations

This blog explains what quality management training is and why it is essential for your business. Keep reading to learn more about why your company needs to conduct training for your employees.

What Is Quality Management Training?

Quality management training is a training program meant to ensure that processes are implemented well and conform to international standards of excellence. In simpler terms, a quality training program will identify, measure, control, and improve the core business processes, resulting in overall business improvement.

Process improvement is not a single occurrence; companies should continually improve procedures to reach new levels of success, safety, and efficiency. Therefore, quality management needs to occur frequently for continuous improvement.

The Benefits Of Quality Management Training

1. Reduce Overall Cost

Quality training will help boost operational efficiency; employees will know the processes they need to complete and possess the necessary skills to complete them. The result is fewer mistakes and faster work, which directly correlate to operational costs.

When a company takes the time to train its staff, it will improve its practices and achieve a lower overall cost of operation.

2. Higher Quality Service & Products

Quality management job training benefits other areas of business like the quality of products and services.

For example, employers can outline the objectives they want the organization to meet. Some examples are providing faster service or higher quality products. Employees can present the issues that may stop them from meeting those objectives, like the lack of tools or education. Both parties can work together to bridge the gap, ultimately increasing the quality of their services or products.

3. Greater Customer Satisfaction

As service quality and product quality rise, so does customer satisfaction.

Customers are more satisfied when they receive a quality product or service. Think about it this way: if you visit an auto garage to get your tires changed, will you be more satisfied with quick quality work or mediocre work that takes hours? The answer is obvious; you would be much more satisfied with efficient, quality work. As a result, you would be more inclined to visit that auto garage again.

A thorough training program can result in quality improvement, thus increasing customer satisfaction. In turn, customer loyalty will increase, making your business more likely to have repeat customers.

4. Increased Employee Morale

Not only is training critical for total quality management, but it is also essential for employee morale and retention.

A 2018 study done by New Global Udemy found that 80% of employees would quit their job if their company did not provide them with training courses or materials on new skills, specifically on technological and AI advancements. Therefore, if an international organization implements a new system or process, they need to provide their staff with the education and tools to learn how to use it properly.

Every organization should provide their staff with the training materials and courses they need to better themselves and their work. Proper training will increase employee engagement, making them more engaged with their work. It will also make employees feel seen and valued, which is essential to maintaining your workforce.

5. Greater Customer Focus

Traditionally, quality system training helps employees understand and meet customer requirements. But now, the importance has shifted away from customers and to a more holistic approach.

Stakeholder-Focused Quality Management Systems

Most quality professionals opt for the total quality management (TQA) approach. TQA emphasizes the importance of other stakeholders in your business beyond customers. Some example stakeholders could be the top management, the Occupational Safety and Health Administration (OSHA), and other organizations like industry governing bodies.
By focusing on various stakeholders, companies can develop comprehensive quality management systems that improve procedures, profit, market share, and compliance.

Develop a Quality Management System With Texas Safety Solutions

Texas Safety Solutions can help your company improve its quality management process with professional training and consulting. We provide detailed training to help meet training requirements, boost employee morale, and improve the safety of your facility. In addition, our consultants can review your system, offer problem-solving advice, and help you start improving processes.

What Is Site Safety Management?

There is a lot that could go wrong on construction sites. Equipment could malfunction, buildings could collapse, and more. Work can go off course and lead to an injury—or worse. Your team needs to have someone who has construction site safety knowledge to keep you and your workers safe.

We will answer the question "What is construction site safety management?" in this blog. We will explain what it is and why it is beneficial for your construction site. To help you improve safety on your construction site, we will also touch on some of the best safety management systems available.

A Glimpse At The Construction Site

The construction site is a dynamic workplace that is constantly evolving. The site changes every day as construction takes place. At the same time, many different construction companies and suppliers work on the same site, cooperating and maneuvering around one another. The dynamic nature of a construction site makes it hard to predict.

Construction sites are one of the most dangerous workplaces in the United States of America due to their ever-changing nature. In fact, according to the Occupational Safety and Health Administration (OSHA), 1 in 5 deaths among U.S. workers is in the construction industry. In 2020, the OSHA recorded 174,000 injuries in the construction sector. Compared to other sectors, the construction industry's illness and injury rate was 24% higher than all industries on average.

The increased number of incidents and injuries are undoubtedly related to the increased number of hazards on the job site. To help protect the safety of employees, every construction company should uphold strict site safety management.

What Is Construction Site Safety Management?

Safety management is a set of principles, processes, and procedures to prevent accidents, injuries, and other adverse risks that could negatively affect customers, workers, and other personnel. In other words, it is a systematic way of incorporating and following health and safety guidelines in your business processes to help keep people safe.

Safety management is guided by the Department of Occupational Safety and Health Administration's health and safety requirements.

Who Is In Charge of Site Safety?

Construction site safety management is managed and implemented by certified safety professionals like concrete safety managers and other safety experts. These professionals have undergone extensive training and education to complete inspections, identify risks, and ensure OSHA compliance.

A certified site safety manager will help keep your project safe and on schedule by eliminating delays caused by accidents and investigations. For example, a site safety manager can complete a risk assessment of equipment and buildings to identify related safety regulations and then implement procedures to maintain compliance. Thanks to the professional assistance of the safety manager, there is little to no risk that the project will be delayed due to a safety policy or regulation.

We highly recommend the services of a certified site safety manager. They have the education and experience to create a safe construction site for you and your staff.

The Benefits of Construction Safety Management

Besides the promise of a safer job site (which is of great importance), there are many benefits to construction site safety management, including:

Safety Management System

Many certified safety managers offer safety management systems in conjunction with their services. A safety management system (SMS) is a software or online tool used to create site safety regulations, complete training, and arrange documents. In short, an effective SMS can help promote safety and make the responsibilities of being a construction site safety manager easier.

While your construction management company will likely offer a specific system with their service, several free systems are available for use. We recommend businesses use the OSHA's eTools safety management system.

OSHA Safety & Health Management Systems eTools

The Occupational Safety and Health Administration is a U.S. government agency that applies federal occupational health and safety laws. The OSHA does not require a safety management system, but rather it offers its eTools for use.

OSHA eTools are interactive, web-based systems that "enable the user to answer questions and receive reliable advice on how OSHA regulations apply to their work site," no matter their industry. Some eTools guide the development of comprehensive health and safety programs, including practices that go beyond OSHA requirements.

Safety professionals can access eTools for free on the OSHA website.

Everything You Need To Know About OSHA & EHS Training For A Safer Work Environment

Texas Safety Solutions

Everything You Need To Know About OSHA & EHS Training For A Safer Work Environment

The workplace can be a dangerous place – sometimes (and unfortunately) even fatal.

2.8 million nonfatal workplace injuries were reported in 2019. In that same year, 5,333 workers died on the job according to the Occupational Safety and Health Administration (OSHA). What is stopping your employee from being next?

To prevent workplace injuries and fatalities, all employers in the United States are required by law to comply with their applicable OSHA standards. This includes eliminating serious recognized hazards and properly training employees. If employers do not comply, they risk facing OSHA penalties and fines.

Currently, OSHA fines can cost employers anywhere from $14,502 to $145,027 per violation. A single fine can cause immense financial strain on any business; it also may cause them to close their doors forever.

What’s worse is the inability to protect your employees. Every employer is responsible for the safety and wellbeing of their employees, and having a staff member injured or killed on the job is a failure to your staff.

You need to protect your staff as much as possible by complying with Occupational Safety and Health Administration standards set out for your specific industry. In addition, you need to provide Environment, Health, and Safety (EHS) training to each of your employees.

There are a variety of OSHA regulations and EHS training programs available for different industries, including general industry, construction, maritime, and agriculture. We will touch on these throughout this article to help you better understand your legal obligations and how you can best protect your employees.

OSHA Courses Available

There are many OSHA training courses available. We will provide a brief overview of each course below to help you learn more about what you can expect to learn.

OSHA 10-Hour Construction Training

The OSHA 10-Hour Construction Training is a safety training course for entry-level workers in construction, demolition, and building development. This course covers health hazards specific to the construction industry, material handling hazards, hand and power tool hazards, worker’s rights, personal protective equipment, and more.

10-Hour Construction Training can help prepare workers for some of the hazards they are likely to face on the job site. That is why many states have made it mandatory for construction workers; New York, New Hampshire, Connecticut, Missouri, Nevada, Massachusetts, and Rhode Island are just a few to name.

Construction is one of the most dangerous industries in the United States of America.
OSHA 10-Hour General Industry Training

While some industries like construction, agriculture, and maritime have unique hazards, others may not. But, this does not mean that they do not have hazards that could be devastating to employees’ health and safety.

The OSHA 10-Hour General Industry Training is designed to educate employees across industries about the hazards that they may face in the workplace. The course curriculum covers:

Employees will be able to identify, predict, and prevent workplace hazards at the end of this course.

OSHA 30-Hour Construction Training

Of those 5,333 workplace deaths in 2019, 20% of them were in the construction industry, proving construction to be one of the most dangerous industries in the United States of America.

Construction workers need additional training to help protect them against the hazards posed on the job site. That is why the Occupational Safety and Health Administration (OSHA) has developed a specialized, 30-hour training program for construction workers.

The 30-Hour Construction Training program goes in-depth to teach everyone from entry-level workers to senior managers about hazards. Students will learn about fire, steel structures, cranes, and confined space hazards. The trained instructor will also explain how employees can choose and use the appropriate PPE to protect themselves on the job.

OSHA 30-Hour General Industry Training

The Occupational Safety and Health Administration’s 30-Hour General Industry Training is a specialized safety training for professionals in every industry.

This course covers the same topics as the 10-Hour General Industry Training, except it provides more detail on electrical hazards, PPE, emergency plans, hazard communication, and walking and working surfaces.

This training is suitable for employees looking to increase their understanding of workplace safety. This training is also highly recommended for managers or supervisors that will be responsible for staff safety.

OSHA 30-Hour General Industry Training

The Occupational Safety and Health Administration’s 30-Hour General Industry Training is a specialized safety training for professionals in every industry.

This course covers the same topics as the 10-Hour General Industry Training, except it provides more detail on electrical hazards, PPE, emergency plans, hazard communication, and walking and working surfaces.

This training is suitable for employees looking to increase their understanding of workplace safety. This training is also highly recommended for managers or supervisors that will be responsible for staff safety.

OSHA General Industry Training can educate employees from all industries on workplace safety.

OSHA 1926 Standards Training

A construction site supervisor has a huge responsibility: to keep everyone safe. They need to establish, implement, and maintain safety programs to help protect other employees as best as possible. If they do not know how to do that properly, then the safety and lives of their employees are at risk.

The OSHA 1926 Standards Training is a highly-specialized program that will teach construction personnel how to apply health and safety standards, policies, and procedures on and off the job site.

The OSHA 1926 Standards Training is valuable training that will benefit everyone, not just one employee. Construction supervisors and managers are strongly urged to complete the OSHA 1926 Standards Training.

OSHA 1910 Standards Training

Establishing and maintaining health and safety programs is a big responsibility. If the employee is untrained on the standards, regulations, and hazards in their industry, then they are unable to implement the proper procedures. As a result, they risk OSHA fines, penalties, and employee injuries and fatalities.

The OSHA 1910 Standards training teaches supervisors, managers, and other employees about OSHA policies, procedures, and regulations. The curriculum also touches on how to apply general industry safety and health principles to help you create the safest work environment possible.

The Benefits of OSHA Training

Occupational Safety and Health Training is beneficial in more ways than one. Besides complying with OSHA standards and, in some cases, state laws, OSHA training can benefit employees, employers, and companies as a whole.

The Benefits of OSHA Training

Employees become burnout and quit for a variety of reasons, including a lack of training.

When staff do not receive proper training, they feel unsupported by their managers, supervisors, and employers. They also do not feel confident enough to operate freely without asking for help or guidance. As a result, employee morale decreases, and turnover increases.

OSHA training can increase employee morale, boost confidence, and, in turn, increase employee retention.

The Benefits of OSHA Training

The cost of OSHA training may dissuade many employers from properly training their employees on workplace safety. But, in reality, OSHA training can help save organizations a lot of money in the long run.

When employees are educated on workplace safety, there are fewer workplace accidents. In turn, employees do not have to pay their employee’s compensation for their workplace injuries or illnesses.

It is always better to pay for training than to pay compensation for a workplace injury or illness.

Fast and Effective Training

An OSHA training course only takes 10 or 30 hours to complete. Workers will need to dedicate just over a day or less than a week to finish their certifications, but their knowledge will last them a lifetime.

If employers are concerned about shutting down their operations for days or weeks for training, then they can opt for online OSHA training. Employees can complete training at their own pace and in groups. Therefore, employers will never have to halt their operations to train their employees.

Higher Company Standards

OSHA training and certification can help employers take their companies to the next level.

OSHA training will ensure your company is educated on and in compliance with the standards and regulations put in place by the Occupational Safety and Health Administration. Not only will you meet your next safety audit, but it will also help you raise your safety standards across the board.

Professional Development

Employees that become OSHA certified can add their new certification to their resume. They can leverage this certification for a promotion, join a safety committee, and network with other professionals.

Employees can use the OSHA certification to gain a promotion to a supervisor or manager position because they display that they have the knowledge and qualifications to oversee the safety of other staff. They could also use their certification to join their company’s safety committee. As a result, OSHA training can bolster professional development and career advancements. Professionals interested in workplace safety should consider taking an OSHA training program whether required or not.

Fewer Workplace Accidents

OSHA training teaches employees about slip, trip, and fall hazards, ladder safety, musculoskeletal disorders (MSD) and repetitive motion disorders (RMD), fire prevention, electrical hazards, and more. Being aware of these hazards and knowing how to prevent them is critical to reducing accidents and injuries.

For instance, since the Occupational Safety and Health Administration was established, deaths in the workplace have reduced by 50%. Work-related illnesses and injuries have also gone down by 40%.

OSHA training, regulations, and standards have helped make the workplace safer for employees across the United States.

Identifies and Resolves Current Workplace Safety Issues

OSHA-trained employees will know how to identify, prevent, and limit workplace hazards. As a result, they can help identify any problem areas in your workplace and offer possible solutions. You and your employees can work together to make your workplace a safer place for everyone.

OSHA training can help make your employees more productive and confident at their jobs.

EHS training can benefit every industry, especially construction, maritime, agriculture, and manufacturing. These industries can have large impacts on both people and the environment because of the nature of their work. The BP Gulf of Mexico Oil Spill is a prime example.

In 2010, BP’s oil drilling rig Deepwater Horizon exploded and sank in the Gulf of Mexico. 11 employees were killed. It also resulted in the largest oil spill in the history of marine oil drilling. The accident affected employees' safety because it injured and killed several employees. It also negatively affected both the public and the environment because the oil spill polluted the water as well as killed marine animals and other wildlife.

As you can see, organizations across various industries can impact people and the environment. EHS training can educate both employers and employees on safe work practices to protect themselves, the public, and the environment.

What EHS Training Involves

Environment, Health, and Safety (EHS) training teaches employees how to minimize environmental, health, and safety hazards on the job. Since EHS training is designed to protect everyone from workplace hazards, it covers a wide range of topics. Students will learn everything from accident prevention and incident response to reporting, the proper use of personal protective equipment, and more.

A large part of EHS training is minimizing risks to prevent accidents and injuries. Several lessons will go in-depth on how to identify, minimize and prevent risks. At the end of the training, employees will have developed a keen eye for hazards and know how to address them properly.

In the event that an accident or injury does occur, employees will be prepared. The OSHA-certified instructor will discuss what steps staff members should take to address them quickly and effectively. This includes medical services, first aid, exit routes, emergency planning, reporting, and documentation.

The OSHA requires every general industry employer to educate their employees on the topics mentioned above. But, while these topics are covered in all types of EHS training, it is important to note that some industries do have special training requirements. Maritime, construction, federal employee programs, and agriculture have additional training requirements due to the nature of their operations.

For example, maritime workers will learn about working conditions, hazards, equipment, and toxic and hazardous substances unique to shipyard employment, marine terminals, and longshoring. This information will allow maritime workers to do their jobs safely.
Employers may be required to touch on other topics in addition to OSHA-required Environment, Health, and Safety training components.
State and municipal officials may obligate employers to provide additional training for specific high-risk industries. Employers should check their state and municipal laws for additional training requirements.

Other agencies like the Environmental Protection Agency (EPA) may also require their training to ensure organizations are doing what’s best for the environment. Some topics may include on-site civil inspection procedures rules, hazardous waste management, and working with ventilation and air conditioning systems.
Human resources and security topics like workplace violence and harassment, as well as customer data protection, should also be discussed during training. These topics can greatly impact the safety and wellbeing of your staff and customers, so they should not be overlooked.

Environment, Health, and Safety training covers a wide range of topics that will help staff protect themselves, the public, and the environment from workplace hazards. There are many benefits to teaching these topics, but we will touch more on that below.

The Benefits of EHS Training

Environment, Health, and Safety training offers many benefits to organizations, as well as the public and the environment. These benefits include organizational growth, sustainability, and compliance with OSHA standards and regulations.

EHS training can help promote sustainability throughout organizational operations.

Increased Sustainability

In 2017, the Guardian announced that just 100 companies are responsible for 71% of global emissions. As the scientists warn us that climate change is accelerating at a faster rate than ever before, more companies are being held responsible.

Companies need to take action to reduce their environmental impact, and EHS training can help.

As corporate sustainability expert Fatima Fasih wrote, “EHS is evolving beyond compliance and regulation, now facilitating success in embedded sustainability,” the practice of incorporating environmental, health, and social value into core business decisions.

EHS training allows companies to understand how their operations can (or already do) impact everyone: their employees, the public, and the environment. Organizations can use this information to assess their current operations and create and establish procedures to promote sustainability as a whole.

Have Better Employees

When workers are making repetitive mistakes or feeling unsure about their jobs, productivity decreases. That means, although your staff may be working the same number of hours, they are getting less done. That is never good for business.

Companies can help their employees be more knowledgeable, productive, and successful with EHS training.

Training is known to educate, encourage, and empower employees. In turn, the staff becomes better employees.

For instance, 43% of organizations reported increased productivity after EHS training. This productivity improvement can be attributed to feeling more confident, empowered, and cared for by their companies.

Decrease Accidents, Fatalities, and Investigations

Much like OSHA training, EHS training can reduce workplace accidents, fatalities, and investigations.

Since employees know how to do their jobs safely, accidents and fatalities are less likely to occur. As a result, there are fewer chances of an OSHA officer knocking on your door to investigate a workplace incident.

Lower Turnover

According to the EHS Daily Advisor, 40% of employees will leave their job within one year when they do not receive proper training. This includes EHS training.

Employers that provide EHS training will see their turnover rate decrease because employees who receive training are less likely to feel safer and cared for. As a result, they are more likely to stay at a company longer.

Reduced Insurance Rates

Business insurance is essential but costly. While industry, company size, and location do play a large part in determining a company’s insurance premiums, so does the risk of work-related injuries. If an accident occurs, a business can expect its premium to increase.

Employers can lower their insurance premiums by training their employees on Environment, Health, and Safety. Since employees will know how to identify, prevent, and mitigate hazards, the risk of work-related injuries and fatalities will reduce. In turn, so will your insurance rate.

No Fines or Penalties from Federal Agencies

Occupational Safety and Health Administration fines and penalties can be costly. As previously mentioned, a single violation of OSHA regulations can cost organizations as much as $145,027. While negotiation is possible, it is highly unlikely that the OSHA will lower the fine greatly or scrap the fine completely. That is why companies should strive to comply with OSHA regulations.

Environment, Health, and Safety training will educate both employers and employees on OSHA standards and regulations. Course content will also discuss best practices for identifying, minimizing, and preventing hazards. That way, you can trust that your company will comply with OSHA regulations and you will not be fined or penalized.

How Texas Safety Solutions Can
Help Make Your Workplace Safer

Our lead safety professional, Zachary Northcutt, is a Board-Certified Safety Professional (CSP) and a Certified Instructional Trainer (CIT), both awarded by the Board of Certified Safety Professionals. He is certified to teach Occupational Safety and Health Administration courses and has for many years.

Zachary has trained many organizations and has even identified 19 performance gaps related to training employees. His knowledge, expertise, and experience have allowed him to help organizations across the United States implement best practices and save hundreds of thousands of dollars.

Companies can experience all the benefits of OSHA training while receiving training that matches their needs; our courses are tailored to your specific industry to provide relevant information on hazards, safety procedures, and OSHA regulations. In addition, all courses are available online and in-person, allowing your company to select the teaching style that works best for you.

Invest In Safety Training For A Safer Workplace

In sum, OSHA and EHS training is important for creating a safer work environment.

OSHA training educates employees from all industries on the standards, policies, and procedures put in place by the Occupational Safety and Health Administration. In comparison, EHS training teaches employees how to prevent workplace hazards from affecting themselves, the public, and the environment all while doing their work safely.

All employers should invest in OSHA and EHS training for their employees, no matter whether it is required by law. Safety training can help reduce workplace-related accidents, decrease the risk of fines or penalties from the OSHA, empower employees, and much more. It is a worthwhile investment that will only benefit your workplace.

Educate your employees on workplace safety with the help of Texas Safety Solutions. We offer certified, reputable OSHA and EHS training for organizations across the United States. Reach out to us by phone or email today to learn more about our training programs.

Seven Steps In A Workplace Accident Investigation Process

Has there been a serious injury at your workplace? While you may feel the need to write it off as a human error, management should always complete an investigation. The Occupational Safety and Health Administration (OSHA) strongly encourages managers to investigate all incidents where employees are hurt or where there were close calls.

This blog post will provide guidance to management looking to investigate accidents in the workplace. We will share a systems approach to incident investigations in the workplace to help you save time and identify the root causes of accidents.

How To Complete A Proper Investigation of A Workplace Incident

Follow this entire process to get to the bottom of a workplace event and complete corrective actions.

1. Respond Right Away

Once an incident or accident occurs, you need to take immediate action to protect the health and safety of your employees.

The first step is to coordinate your company's emergency response and notify emergency personnel. The workplace health and safety person should enact your safety program and response to the best of their abilities; this includes stopping operational procedures, seeing to any injuries and property damage, and securing the scene. If there is an injured worker, employers will need to take the time to notify the appropriate personnel and the worker's family members.

2. Gather Information

After the scene has been secured and the injured individual is treated, it’s time to start an accident investigation.

Accident investigations are crucial to identifying what happened and getting down to the incident's root cause. It also helps employers take corrective action and prevent recurrences of incidents.

During the data collection step, you should:

Investigating accidents should be done in a timely manner to avoid errors or loss of information. Witnesses can forget the details of the incident, causing their witness accounts to be inaccurate. The scene may also need to be cleared for employees to be able to work again.

3. Release The Accident Scene

You can release the incident site after you have completed the necessary investigative techniques. It’s impractical and costly to maintain the site despite its ideal. You should do your best to gather all necessary information before releasing the site and allowing staff to get back to work.

4. Analyze The Information

The next step in the process is to complete an incident analysis. An incident analysis will allow you to identify the incident's root cause.

In step 2, you should have created a timeline of the accident. Use this timeline to determine how the different factors are related to one another. For example, a timeline shows that an employee was working on a machine at 3:00 and they were injured at 3:10. You should see what happened between 3:00 and 3:10. Does the equipment log show any errors? Did any other person see the events unfold?

As you analyze the event, it’s easier to determine the cause.

5. Create An Investigation Report

Next, write an investigation report detailing all of the facts of the incident. The document needs to be comprehensive for both management and legal purposes.

A report is helpful if litigation becomes necessary, especially since litigation typically takes place months or years after the workplace accident. Your legal counsel will thank you for this thorough documentation.

6. Share The Final Report

A crucial part of managing incidents is educating your team. Once you have finished your analysis, you have the task of sharing findings with your staff.

We recommend scheduling a meeting to discuss the findings with your team at this step in the process. Allow time for questions. The better everyone understands the cause of the accident, the less likely they will repeat it. Workers will also know how to complete tasks safely.

7. Make Corrective Actions

As an employer, you are responsible for the health and safety of your staff. Now that you have identified hazards in the workplace, you need to take steps to fit them.

Use the information from your incident investigation to identify any areas of improvement. For example, a human behavior issue may be a sign that your team does not remember workplace health and safety rules. Make an effort to train them on OSHA regulations.

Prevent Future Incidents With Safety Training

Workplace incidents are always unexpected, but you can take the necessary steps to prepare your staff. A tried and true way to prepare your team for workplace accidents is by investing in health and safety training.

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